RETURNS AND FAULTY PRODUCTS
If, for whatever reason, you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your order within 30 days of purchase on our Site or (if later) within 14 calendar days of delivery of the products.
We will accept items back even if you have opened the products to inspect them but to obtain a full refund you must not start using them or install them. The products must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories received with them. Please note that we may make a deduction from the refund to reflect any reduction if this has been caused by your handling them in a way which would not be permitted in a shop.
If you don’t take action within this time, we are under no obligation to accept any rejection by you of your order at a later date. Your statutory rights are not affected.
In order to obtain a refund and send your products back to us, please follow the Process Returns link.