TERMS AND CONDITIONS OF TRADING

 

Welcome to the LEDClever website - www.ledclever.com (“Site”). This Site is owned and operated by Pilot Group Infrastructure Limited trading as LEDClever (of 15 Carnarvon Street, Manchester M3 1HJ, company registration number 09101549, VAT number 195083290). References to we, us and our are deemed to be references to Pilot Group Infrastructure Limited trading as LEDClever.

You can contact us by telephoning our customer service team at 0161 832 6969 or by writing to us at customer.services@ledclever.com or 15 Carnarvon Street, Manchester M3 1HJ.

We have tried to keep our Terms and Conditions of Trading (“Terms”) as clear as possible, and provide you with sufficient information about your online transactions so that you understand the whole process of your order.

You’ll need to accept our Terms every time you make a purchase via our Site – they might change from time to time without notice. Any changes are effective immediately upon posting to our Site.

If you are unsure of any information in our Terms, please contact us at customer.services@ledclever.com.

PLACING AN ORDER

Our Site is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.

To place an order on our Site, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.

Don’t worry if you make any mistakes during your order, you can correct any input errors right up until you confirm payment.  It is your responsibility to ensure that all the personal information provided is correct, as we will not be responsible for any implications resulting from incorrect details entered. Should you notice any incorrect details on your order, please contact us as soon as possible at customer.services@ledclever.com.

Once you’ve submitted an order, we’ll send you an order confirmation email, with your specific order number and an order summary. Subject to verification of your card details, payment will be deducted when you place an order; . however, a contract between us for the purchase of the products will not be formed until your order has been processed by us. If we have to cancel all or part of your order for any reason, we will email you to let you know, and refund you in full or part for any payment that may already have been deducted.

The images of the products on our Site are for illustrative purposes only. The packaging of the product may vary from that shown in images on our Site.

We take all reasonable steps to ensure all details, descriptions and prices of our products are correct at the time the information was entered onto the system. If we were to ever unintentionally publish inaccurate information on the Site (e.g. the price, description or availability of a product you have ordered), we may have to cancel your order at any time, even if you have received your order confirmation email. We will inform you of this as soon as possible, and you will receive a full refund of any charges already paid.

PRICES AND PAYMENT

All of the prices listed on our Site are in pound sterling, and are inclusive of VAT. The total cost of your order will be the price of the products you order and the delivery charge (if any). You’ll see all these in your shopping basket before you submit an order, including any applicable delivery charges.

If we identify a transaction as being potentially fraudulent, we may cancel your order even though you will have received the order confirmation email.

DELIVERY

Products will not be dispatched until the pre-authorisation checks mentioned in the paragraph above have been completed. Your card will be debited once the order has been accepted.

Dispatch times may vary according to availability and any information given as to delivery dates and/or times are indicative only, and are not binding guarantees or representations. All deliveries may be subject to delays resulting from such matters as postal delays or events outside our control, for which we will not be responsible. If there is a risk of substantial delay, we will let you know and you may contact us to end the contract and receive a refund for any products you have paid for but not received.

DAMAGED OR INCORRECT ORDERS

We hope you are completely satisfied with your product and would recommend that, where possible, you unpack and check it for damage as soon as it arrives. If you receive an incorrect order or damaged product please contact us at customer.services@ledclever.com as soon as the mistake and/or damage is discovered .

RETURNS AND FAULTY PRODUCTS

Returns

If, for whatever reason, you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your order within 30 days of purchase on our Site or (if later) within 14 calendar days of delivery of the products.

We will accept items back even if you have opened the products to inspect them but to obtain a full refund you must not start using them or install them. The products must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories received with them. Please note that we may make a deduction from the refund to reflect any reduction if this has been caused by your handling them in a way which would not be permitted in a shop.

If you don’t take action within this time, we are under no obligation to accept any rejection by you of your order at a later date. Your statutory rights are not affected.

In order to obtain a refund and send your products back to us, please follow the below steps:

Faulty products

In the unlikely event that your product is faulty within 30 days of delivery, we will offer either a repair, exchange or refund. If the fault with your product occurs after 30 days but still within the product's guarantee period we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault.

In either case, for a full refund or exchange, the product must be in otherwise good condition (save for fair wear and tear), complete with any accessories and if possible, with the original box and packaging.

Please note that we do not cover faults caused by accident, neglect, misuse or normal wear and tear.

Replacement products are sent by standard delivery. If we arrange to collect products from you, it will be at our cost.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZENS ADVICE CONSUMER SERVICE.

OUR SITE

We (either ourselves or via one of our group companies) own, or are licensees of, the copyright, trademarks and all other intellectual property rights in all material and content on our Site, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this Site without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

LIABILITY

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen.

Please note however that items sold on our Site are intended for domestic and consumer use only and we will not in any circumstances be liable for any losses incurred as a result of products used for resale or commercial purposes.

GENERAL

Your data protection rights are set out in our Privacy Policy.

Additional terms and conditions may apply for offers and prize competitions. If so, we will let you know what these are when relevant.

These Terms and conditions only cover the Site. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control.

We are required to inform you that sales can only be concluded in English. We acknowledge we have a legal duty to supply products that are in conformity with a contract.

If you are not happy with any element of our service, please do not hesitate to contact us at customer.services@ledclever.com. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found at http://ec.europa.eu.

GOVERNING LAW

These Terms, their subject matter and their formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.