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Products will not be dispatched until the pre-authorisation checks mentioned in the paragraph above have been completed. Your card will be debited once the order has been accepted.
Dispatch times may vary according to availability and any information given as to delivery dates and/or times are indicative only, and are not binding guarantees or representations. All deliveries may be subject to delays resulting from such matters as postal delays or events outside our control, for which we will not be responsible. If there is a risk of substantial delay, we will let you know and you may contact us to end the contract and receive a refund for any products you have paid for but not received.
DAMAGED OR INCORRECT ORDERS
We hope you are completely satisfied with your product and would recommend that, where possible, you unpack and check it for damage as soon as it arrives. If you receive an incorrect order or damaged product please contact us at email@example.com as soon as the mistake and/or damage is discovered .
RETURNS AND FAULTY PRODUCTS
If, for whatever reason, you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your order within 30 days of purchase on our Site or (if later) within 14 calendar days of delivery of the products.
We will accept items back even if you have opened the products to inspect them but to obtain a full refund you must not start using them or install them. The products must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories received with them. Please note that we may make a deduction from the refund to reflect any reduction if this has been caused by your handling them in a way which would not be permitted in a shop.
If you don’t take action within this time, we are under no obligation to accept any rejection by you of your order at a later date. Your statutory rights are not affected.
In order to obtain a refund and send your products back to us, please follow the below steps:
In the unlikely event that your product is faulty within 30 days of delivery, we will offer either a repair, exchange or refund. If the fault with your product occurs after 30 days but still within the product's guarantee period we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault.
In either case, for a full refund or exchange, the product must be in otherwise good condition (save for fair wear and tear), complete with any accessories and if possible, with the original box and packaging.
Please note that we do not cover faults caused by accident, neglect, misuse or normal wear and tear.
Replacement products are sent by standard delivery. If we arrange to collect products from you, it will be at our cost.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZENS ADVICE CONSUMER SERVICE.